Event design and production – some ideas for a successful event

In this world of more digital communication the need for personal engagements has also increased. People need to connect and the event organisers who are linking event design to experience and behavioural science in to a strategy to achieve objectives are running very successful events. Here are some ideas that you might want to think about when setting objectives and planning your next conference or meeting.

Don’t give the delegates too many choices

Some events have grown over the years and multiple concurrent breakouts have been added to please everyone or more networking sessions to satisfy sponsors. However, giving attendees too many choices makes them think they are missing out or need to be in two places at once and the result is that they are dissatisfied. It’s like looking at a restaurant menu and there’s too much on it and it’s overwhelming and if your choice isn’t excellent then you wish you’d chosen something else. If the attendees are overloaded then they’ll skip sessions and attendance will decline. What the delegate wants is value for their time (and money), then time to review, reflect and respond to the content.

You don’t need a huge budget to deliver a successful event – all you need is an idea

Do something different, as new experiences trigger a new way of thinking. Incorporate novelty and interest through narrative and this will help the listeners to retain key messages.

Create a shared identity, values and purpose and this will strengthen the bond between delegates and the organiser.

Do something memorable at the end of the event as that’s the last thing that people will remember. If you make the peak of the event the finish or farewell, then they will leave on a high.

Production – check the venue

When you’re planning the event there are four key pieces of information that a production company will need to know:

What is the available access into the meeting space?
When will it be available?
The dimensions of the meeting room or area
The power distribution in the meeting room

Access

It’s very simple for you to walk to the function room from the catering area or reception but find out how the production company brings its equipment in to the meeting space. There is a large variety of equipment which could be needed depending on the requirements and particularly if layouts are being changed during the event.

Dimensions

Assessing this information has improved dramatically with the internet, as venues now have websites with downloadable floorplans. Look out for pillars that don’t appear on the floorplan and also the accuracy of dimensions. Make sure you check the height and width of doors and ceiling and beware of chandeliers. The screen needs to be the correct size for the audience and this will have an impact on the capacity of the room.

Power

Most events will need addition lighting, check what needs to be hired it and whether you’ll incur a bill to hire alternative power options.

Timings

This can become complicated if the venue has multiple bookings with different companies setting up and de-rigging. The time it will take can only be estimated once the venue has been checked and the technical equipment has been booked. There is also the issue of booking the crew, based on budget and the amount of time allowed to set up for the event.

The main objective is to find the right venue and to do this the organiser needs to talk to everyone involved, so they all understand the requirements before the venue search can start. Site inspections are important so make sure you ask the right questions.

In conclusion, the best event will deliver the message by creating the greatest interest and least amount of effort. More isn’t necessarily better, and you can’t be all things to all people.

Meet Gloucester to launch

Key venues, hotels and suppliers from Gloucester have joined forces to launch Meet Gloucester, a centralised, event focused destination marketing organisation for Gloucester.

The organisation, which will officially launch at MEET South West on Friday 31 January 2020, creates a hub for domestic and international buyers looking to organise events in the city.

Created to support and target association, corporate and agency event business, Meet Gloucester has the full support of the wider Gloucester City Council, the DMO – Marketing Gloucester and funding from Gloucester Business Improvement District.

Marketing Gloucester is providing seed funding and digital support as Meet Gloucester is developed by key industry partners with a desire to see the city grow its presence on both a domestic and international level as a meetings and events destination. Local partners volunteering their time to set up and launch Meet Gloucester are:

• Hatton Court Hotel Gloucester
• Bowden Hall Hotel
• Gloucester Rugby
• Soaring Worldwide

Councillor Richard Cook, Leader of Gloucester City Council said: ”Gloucester is a vibrant and fast developing city with huge potential for growth within the meetings and events industry. Meet Gloucester will provide an ideal face for the city, bringing together its key suppliers, venues and hotels as we look to increase not just our offering but also the number of delegates coming to experience all we have to offer.”

MEET South West, the only dedicated meetings industry event held in the south-west region, is returning to Bristol for a second year in 2020. Following the success of the show in January 2019, MEET South West will be held again on Friday 31 January 2020. Next year’s event is expected to be even bigger than the inaugural show and will move to a bigger venue, Mercure Bristol Grand, to accommodate more attendees. The show will welcome professionals from every sector of the meetings industry including those who work in the incentive market.

Accor and Arora brings Fairmont brand to Windsor

Accor and Arora Group has announced the signing of The Fairmont Windsor Park. The hotel is currently undergoing a multi-million-pound redevelopment and will open in 2020.

The Fairmont Windsor Park hotel will be the third Fairmont property in the UK alongside The Savoy in London and Fairmont St Andrews in Scotland.

The hotel is located adjacent to Windsor Great Park and Savill Gardens. It is also located on the former site of Savill Court Hotel and Spa, which was owned by Arora Group and is now being redeveloped. The hotel will feature a 2,500sqm spa and wellness area, which will include an indoor lap pool and outdoor vitality pool, treatment rooms, salt room, Hammam and Japanese foot spa.

As part of its food and beverage offering, the hotel will have a tea lounge, specialist dining restaurant and a champagne bar. There will also be an all-day dining venue. Fairmont Windsor Park will offer 16 meeting rooms, an 800sqm ballroom which can cater for 700 guests, two private terraces and a garden for outdoor functions.

Marc Dardenne, chief operating officer, Luxury Brands, Accor Europe, believes The Fairmont is an “ideal match for this hotel asset” and “looks forward to showcasing all the brand has to offer in historic Windsor.”

Surinder Arora, founder and chairman, Arora Group, added: “We are incredibly proud to bring the Fairmont brand to Arora’s growing portfolio of hotels. Over the last decade our estate has grown significantly, with this new hotel joining our other flagship properties.”

Thomas Dubaere, COO, Accor Northern Europe, said that the signing of The Fairmont Windsor Park Hotel reflects Accor’s “expertise in the luxury segment”. Dubaere adds: “The signing also underlines our ambitious regional expansion plans demonstrating the UK’s continued role as a key global market.”

Keep as safe as you can whilst travelling

Events often require travelling in the UK or abroad and working on site at an event in places which are not under the direct control of your company, so we’ve put some guidelines together to try and avoid foreseeable problems and difficulties, as well as the implementation of appropriate precautions. However, the checks should be modified and developed in the light of personal experience and current conditions.

Planning a trip

  • Make sure someone in the office knows where you are going and how long you’ll be there for.
  • Google street view is good for identifying landmarks in an unknown area. Try to stick to well lit, busy streets and wherever possible walk facing oncoming traffic. Do not take short cuts through quieter areas such as parks. If you have any concerns head to a public place such as a hotel, garage or a shop. Keep your mind on your surroundings and avoid distractions such as your mobile phone or headphones.
  • If you have to carry equipment such as laptops, files, etc, use a suitable bag with shoulder straps or wheels to avoid muscle strains. Avoid branded laptop bags which draw attention to the fact you are carrying a laptop. Keep valuables in a zipped bag or inside pocket.
  • When leaving a hotel to return to your car, always ask to be accompanied if it is dark or if you feel uncomfortable. Your personal safety is important.
  • Ensure you park in a safe, well-lit and designated parking zone.
  • Make sure HR know who to contact on your behalf in case of emergency.

And if the trip is overseas …

  • Contact the Foreign Office for any relevant travel advice and visa requirements.
  • Sufficient time should be allowed to process visa applications.
  • Check all participants have a valid passport.
  • Obtain medical advice to determine necessary vaccinations, immunisations, first aid requirements, the NHS website has good information
  • Ensure you have access to funds to cover emergencies and unexpected delays. Take more than one means of payment with you (cash, debit card, credit card)
  • Check information on climate, local culture, local customs and other local information.
  • Obtain tickets, using authorised suppliers only and any other necessary documentation for travel.
  • Ensure adequate insurance cover is in place for groups and/or individuals.
  • When travelling in Europe employees should carry a European Health Insurance Card
  • Find out where your nearest British embassy or consulate will be and keep their contact details somewhere safe.

Wherever you go, print a copy of the contact details you might need, as well as your passport and payment card and hard copies. If phone lines are suspended, you may not be able to access information electronically.

Personal accident and safety in an emergency

  • Familiarise yourself with the details of your Company’s emergency medical assistance and travel insurance prior to departure.
  • If you need emergency assistance it’s a good idea to locate a hotel close by, get there safely and stay there. Make sure it is somewhere you will be comfortable for a prolonged period.
  • Call your office and inform them of your location
  • If your company has an Employee Assistance Programme that provider will be able to help
  • In the event of an emergency that is out of your control such as a terror attack, a tube strike, or fire, use your common sense to make a sensible escape from the area.
  • Make sure you have the contact details of the nearest police station and hospitals.

During civil or political unrest, or if you feel threatened, leave the country if it’s safe to do so. Continue to check FCO travel advice and subscribe to email alerts for updates. Follow the advice of the local authorities unless the FCO travel advice advises differently. Avoid all crowds, demonstrations or large gatherings. Remain in touch with your airline or tour operator and insurer. If you’re visiting and staying in a hotel, identify the emergency procedures in place.

If you wish to leave, but are unable to do so due to disruption, cancellation or overload of commercial transportation operations, follow the advice of the local authorities. Remain in touch with your airline/tour operator, insurer and try to stay in touch with the Company. Take sensible precautions until it is safe to attempt departure. Depending on the crisis and location, The FCO will offer a range of channels for you to request help (for example: in person to a member of their crisis team on the ground, by phone, the internet or SMS) – they’ll advertise these widely at the time.

In the event of an emergency that is out of your control such as a terror attack, a tube strike, or fire, use your common sense to make a sensible escape from the area.

A good DMC is invaluable in emergency situations as they will have staff with local knowledge and procedures in place to cope with unforeseen problems.

For more information check the Suzy Lamplugh Trust which has information on personal safety and carries out training on how to stay safe at work.