Which are the most expensive destinations to hold an event?

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The ECA International report on the cost of a business trip has just been published and London is the joint 10th most expensive city in the world and sixth most expensive in Europe. The report covers the average costs for hotel accommodation, meals, drinks, laundry, taxi journeys and daily essentials. The fall in the value of the pound has meant that London still remains attractive to international visitors, despite the uncertainty of Brexit.

CityAverage Price of a business trip per day     Average price of a 4* hotel per night
1Central London £444£251
2Edinburgh£320£167
3Manchester£282£142
4Glasgow£258£128
5Cardiff£254£117
6Belfast£253£123

Looking at international destinations, New York is the most expensive location in the world for business travel. Geneva tops the list of expensive cities in Europe, with Zurich, Basel and Bern close behind. Dublin is now more expensive than Edinburgh, Madrid and Berlin. Hong Kong is the most expensive location in Asia followed by Tokyo, Seoul and Singapore.

CityAverage price of a business trip per day
1Geneva£553
2Zurich£411
3Paris£477
4Reyjavik£476
5Basel£477
6Bern£444
6Central London£444
8Copenhagen£434
9Oslo£396
10Amsterdam£377

For the full report contact ECA International

NH Hotel Group presents Mood Room™ in Germany, its room of the future

Guests will now be able to customise their hotel room using an only a tablet to control lighting, music, curtains and temperature.

After the launch of the Mood Room™ proposition at the NH Collection Madrid Eurobuilding in Spain, Germany takes over and introduces these new rooms at the NH Collection Berlin Mitte hotel.
Digitalization and customer experience join forces in this innovative project which connects the rooms with the emotions and specific needs of each guest in order to exceed their expectations.

NH Hotel Group, Signify and CYBEROBICS presented Mood Room™, the “room of the future”, at NH Collection Berlin Mitte. This concept has been designed around three parameters: personalizing guests’ experience, connected technology and sustainability. Guests can regulate the lighting, music and temperature from a tablet, to adapt the mood to their own tastes. Specifically, the client could choose between six main pre-set modes and 19 moods to help guests sleep, work and relax better, and enjoy a unique technological experience.

Maarten Markus, Managing Director Northern Europe NH Hotel Group, said “Digitalization is already an intrinsic part of everyday life in many areas. Hotels must not be left behind; we need to be even more determined to open the way to change, testing out new services and solutions and offering them to our customers. With the introduction of Mood Room™ in our offer, our Northern Europe business unit now has a magnificent new easy-to-operate product, making a hotel stay an even more pleasant experience”.

For Signify, too, this partnership is an excellent example of how interconnection is generating entirely new models in the hotel industry: “The four Mood Room™ at the NH Collection Berlin Mitte are like a window into the future”, says Karsten Vierke, PR Manager of Signify in Germany, Austria and Switzerland. “Smart lighting and interconnection are becoming the order of the day at home and at work. Naturally, these changes should not suddenly stop at the hotel door. For me, a really satisfactory hotel stay involves a combination of good service, atmosphere and convenience. By working with our partners in climate control, lighting, music and fitness, we’re showing how smart technology and automation can create a whole new hotel experience”, adds Vierke.

One of the distinctive features of the Mood Room™ at the NH Collection Berlin Mitte are the sports complements provided by fitness and lifestyle brand, CYBEROBICS. By selecting the “Set the Tone” mood, guests can interface with CYBEROBICS’s workout exercises, choosing between four different fitness videos: Yoga Power, Six Pack Attack, Quick Fit or Just Relax. Again, the system chooses the right type of lighting and mood for the occasion.

For Oliver Schulokat, CEO of CYBEROBICS, the Mood Room™ ties in perfectly with the new move towards ‘on-demand fitness’: “Digitalization will have wide-ranging consequences for the way people train in the future to improve their physical fitness. Our goal is to promote with CYBEROBICS that evolution, making fitness available to even more people and in this way turning it into a natural part of their everyday lives. That’s why CYBEROBICS covers all areas of life—at home, at work and in the hotel when we’re away. We see the NH Hotel Group as a generator of innovation in the hotel industry, using digitalization to take its guest experience to a whole new dimension. At this point we are seeing many points of contact with CYBEROBICS’s vision. We’re therefore very happy to be launching this partnership”.

Pilot project which began in Madrid is now being extended to Germany

The Mood Room™ project, presented for the first time at the NH Collection Madrid Eurobuilding hotel, has taken sustainability, connectivity and customer experience into account as key factors. Thanks to Philips RoomFlex, the Mood Room™ has become a totally individualised stay experience. Philips RoomFlex is a fully programmable system for controlling lighting in the hotel rooms, which can be easily integrated into the sensor technology and other systems, such as heating, ventilation, air-conditioning, visual protection and booking software.

Top Tips to boost meeting attendance

Meetings and conferences are vital to effective communication and a good experience is fundamental to your plans to connect both internally with your colleagues and externally with clients.

Any event that you hold will be a demonstration of how efficient your company is, and engagement is vital to driving attendance. We all know that events are not easy to plan or manage but in the competitive and time-poor environment that we work in it is essential to impress the participants.

So how do you achieve the desired outcome from your conference or meeting? Here are a few tips to help …

Research

If you’ve held this event before, make sure that you incorporate the feedback, both good and bad. That’s not only from attendees, but also the speakers and staff. They will all give you advice to improve the next. Do a SWOT analysis and check that the information you are providing is relevant and new so that attendees learn something that’s made it worthwhile leaving their desks.

Understand the audience

Who are you talking to? What have they achieved, what problems are they having and what do they want to get out of this event? What do they like and dislike?

This relates to the previous point about doing your homework, but you will also use the information to tailor the experience.

Get the audience involved

This isn’t easy when planning an event for a group of people. You can get the attendees involved before, during and afterwards by using tools such as surveys and polls. This is can valuable source of topic suggestions and will help with the agenda. At the event, ask a question to the audience and then discuss the answers to judge the feeling in the room.

Ask for help

Make the experience as easy as possible for the speakers who have agreed to help by giving their time and sharing their insights. Any pre-event surveys can highlight trends or subjects that they will cover in their presentations, which also makes sure that the audience gets the answers they want.
It might we worth finding an external expert on a particular topic who can add value. Or you might have someone who is a thought-leader within your organisation, who regularly publishes blogs, is active on social media and is highly regarded as a specialist in their field.

Planning

Preparation is essential, so share as much as you can with your team and also with the attendees beforehand. If anything changes then make sure that everyone knows immediately and has clear instructions about how to proceed. Onsite you can use the latest technology to deliver real-time notifications and dynamic alerts.

Keep everyone engaged

49% of people multitask by doing unrelated work during meetings and events. Make sure you keep everyone focused by delivering excellent content in an exciting way that really benefits the attendee. You want them to walk away knowing it was worth their while leaving the office to attend your event.

Feedback

Every meeting planner wants to collect insightful feedback so make sure attendees can deliver it in an easy, convenient way. The technology tools available now can provide you with quick and easy surveys, delivered electronically and these will allow attendees time to share their opinions, save you time and help plan the next event.

Follow up after the event and respond to contributors so everyone knows that their attendance was worthwhile and keep the engagement going afterwards. If you can create a sense of community then that will take you forwards to the next event.

We all know that meetings, conferences and events are a great contributor to successful communication, but they’re not easy to plan or manage. Hopefully, you can use these tips to improve engagement and build long-lasting relationships with attendees.

Brexit not deterring business travellers in the UK

Advantage Travel Partnership, the UK’s largest independent travel agent and travel management company (TMC) consortium, revealed the findings of its 2018 Hotels Market Report which shows that the UK regional capitals are performing strongly with overall room nights booked growing by 8% across the top 250 UK cities.

London continues to be business travellers’ favourite capital for work trips with 663,000 room nights booked in 2018, an increase of 5% when compared to 2017. But Edinburgh experienced the highest level of growth in 2018 with room nights booked increasing by 16%, Belfast was up 13% and Cardiff up 5%.

The 2018 Hotels Market Report analyses data from corporate hotel bookings made between January and December 2018 by Advantage’s TMC members, who represent around 40% of the UK business travel sector, highlighting business travel trends and booking behaviour.

The report also shows significant growth for cities in the Midlands and North East, with Derby seeing the highest growth with 31% more booked room nights compared to 2017, while York, Nottingham and Gateshead also saw double-digit percentage increases.

Top Ten UK Cities – Booked Room Night Percentage Increase (year-on-year), January – December 2018

Derby – 31%
York – 22%
Plymouth – 21%
Inverness – 20%
Nottingham – 18%
Edinburgh – 16%
Reading – 15%
Belfast – 13%
Norwich – 11%
Gateshead – 10%
Global Results

The business world continues to travel widely, with the 2018 Hotels Report recording that hotel demand remains strong in many international cities with New York, Auckland, Wellington, Houston, Paris and Sydney topping the Advantage Top Cities list. In total, worldwide volume grew by over 393,000 room nights, a total increase of 8.74% compared to 2017, indicating that SME (Small and Medium Enterprise) corporate accounts continue to perform strongly.

The total number of bookings made by Advantage business travel members in 2018 saw similar growth – up 8.76% – while the average length of stay remained constant, at 1.87 nights. Increased demand and higher occupancy globally meant hotel rates have increased by US$2 to an average daily rate (ADR) of US$169.41.

The report also looks at trends on bookings and ADR for cities and locations around the world, with New York once again topping the list as the highest volume worldwide city outside the UK, with 90,799 room nights booked at an average rate of US$395.97 per night. Increases were also seen in Bangalore (up 54%), Kuala Lumpur (up 36%) and Boston (up 27%).

Neil Armorgie, Global Product Director at Advantage, commented: “It is clear that the corporate hotel sector continues to grow, with another significant increase in bookings year-on-year, made by independent TMCs. Despite continued uncertainty in both the global and UK economies including Brexit, hotel room night demand is at record levels in many destinations, providing a welcome boost for our members.”

“Although not all destinations in Britain saw an increase in room nights booked, ADR remained strong. It is also positive to see particularly good performance in both major cities and regions such as the East Midlands and North East.”

The report is representative of hotel bookings made across most of the major international and independent hotel groups including: Accor, Apex Hotels, Choice Hotels, Citadines, Clayton Hotels, Design Hotels, The Doyle Collection, Edwardian Hotels, glh Hotels, Hallmark Hotels, Hilton, HotelREZ, Hyatt, House of Daniel Thwaites, IHG, Jurys Inn & Leonardo Hotels, Loews Hotels, Macdonald Hotels, Maldron Hotels, Melia Hotels International, Millennium Hotels & Resorts, The Montcalm Hotels, NH Hotels, O’Callaghan Collection, Omni, Park Plaza, Pegasus, QHotels, Quest, Rotana, Radisson Hotel Group, Sabre Hospitality, Small Luxury Hotels, TravelClick, Travelodge, Village Hotels Club, WorldHotels Collection and Wyndham Hotel Group.

New Park Plaza brand identity unveiled

Radisson Hotel Group (‘RHG’) and PPHE Hotel Group (‘PPHE’), which is RHG’s exclusive partner for its wholly owned Park Plaza brand in Europe, Middle East & Africa, has unveiled the first phase of the rollout of a new Park Plaza brand identity.

Following a significant investment programme that has seen the Park Plaza portfolio bolstered by four new openings since 2015, the extensive repositioning of two hotels in 2018 and several additional repositioning programmes at final stages, PPHE has truly elevated the Park Plaza portfolio to be a stylish hospitality product, with reimagined spaces and critically acclaimed destination restaurants and bars. Now firmly positioned as an upper upscale international brand, the new brand identity is fully aligned with the contemporary and high-quality product.

The brand identity redesign exudes style and sophistication, reflecting the brand’s deep understanding of its guests and the locale in which each property inhabits. Underpinned by three key pillars – authentic service, contemporary spirit and local hotspots – the update cements its commitment to giving each guest a real and genuine experience through elegantly appointed and distinctively designed hotels with vibrant restaurants and bars that exude a buzzing social atmosphere. The new brand identity, which is now live across all digital platforms including the website and social media channels, is supported by a new logo inspired by the authentic and sophisticated spaces embodied by properties within the Park Plaza portfolio.

RHG and PPHE continue to develop the brand’s hallmarks, with recently introduced guest experience initiatives such as the introduction of a heightened sleep experience through luxury bedding and linen, a dedicated scent programme, the creation of social destinations and hotspots where the local community and guests mix in lively environments with a compelling entertainment offering. Additional features of the brand include its progressive approach to design, lighting and ambiance.

Park Plaza is one of the largest international upper upscale brands within central London, with 3,200 rooms in operation and some of the capital’s largest meeting and event facilities. In addition, the brand is represented in capital cities and regional centres such as Amsterdam, Berlin, Bangkok, Beijing, Nuremberg, Cardiff, Leeds and Nottingham – as well as various resort destinations in Croatia.

Federico J. Gonzalez Tejera, President & CEO of Radisson Hospitality AB and Chairman of Radisson Hotel Group Global Steering Committee, added: “We are very proud to be unveiling the new Park Plaza brand repositioning and logo as part of the comprehensive restructure of our brand architecture – a process we began last year with the launch of Radisson Hotel Group. Park Plaza is a strong and recognised name within the London market especially and its new brand position aligns with our ambition to deliver memorable moments to our guests, owners, investors and talent – while offering a clear and attractive proposition within our overall brand portfolio. This brand repositioning will help us add value and continue being the best partner to our stakeholders.”

Boris Ivesha, President & Chief Executive Officer at PPHE Hotel Group, commented: “Following the full transformation and repositioning of our portfolio in recent years, we are excited to unveil an enhanced brand identity for Park Plaza that further enables us to create unique experiences for guests and offer asset value to our investors. The new visual identity and logo complement the brand’s growth and represents the contemporary and sophisticated properties that are part of the estate.

“We are currently finalising plans on the roll-out process for the brand relaunch across all properties in Europe with Radisson Hotel Group.’’

Mandarin Oriental, London fully opens after restoration

Mandarin Oriental Hyde Park, London has re-opened in its entirety, having completed the most extensive restoration in its 117-year history. Following the re-opening of the public spaces in December 2018, the hotel now unveils all new guest rooms and suites, including two newly created expansive penthouse suites.

“Mandarin Oriental is enormously proud of the heritage of this historic hotel. The scope and intricate detail of this momentous renovation is designed to ensure this iconic London establishment is recognised as one of the finest hotels in the world. We look forward to welcoming our guests with kind and intuitive service that is truly British but reflective of our Oriental heritage,” said Amanda Hyndman, General Manager and Area Vice President of Operations.

Guestrooms and Suites
Internationally renowned designer, Joyce Wang, has overseen the redesign of all guest rooms and suites, along with the creation of the hotel’s new Penthouses, taking inspiration from the peaceful parkside location, as well as the glamour of the early 20th century’s Golden Age of travel. All 181 guest rooms and suites are now more luxurious and comfortable than ever before, with art deco-inspired features including carefully curated artworks and custom-designed furniture.

Each of the hotel’s 40 suites range in size from the smallest, at 47 square metres, located within the turrets of the hotel, to the largest, at 444 square metres, which comprises the new three-bedroom Mandarin Oriental Penthouse with private terraces. Consisting of two penthouse suites, the Mandarin Penthouse and the Oriental Penthouse can be interconnected to create one of London’s largest suites with three bedrooms, three bathrooms, a private dining room, two kitchens, and expansive views of Hyde Park and the London skyline.

In every suite, guests will find a host of special additions ranging from libraries curated by the well-known historic London bookseller, Heywood Hill, to yoga mats for private practice. All accommodation comes equipped with GHD hair straighteners, Nespresso coffee makers, his and her Miller Harris bathroom amenities and Jo Hansford hair products.

The Spa
New York designer Adam D. Tihany, has overseen the redesign of the next-generation Spa at Mandarin Oriental, London. In keeping with the fresh new look, the extensive spa menu has also been enhanced to include exclusive partnerships with some of the most sought-after health and wellness experts in the world. The new spa features 13 individual treatments rooms, an Oriental Suite with two massage beds and a Rasul water temple, a room designed for traditional ASANTE Chinese Medicine consultations and treatments and a Bastien Gonzalez Pedi:Mani:Cure Studio – the first of its kind in the UK.

The Restaurants and Bar
Adam D. Tihany has also overseen a light refurbishment of Dinner by Heston Blumenthal, Bar Boulud, London and Mandarin Bar. The Rosebery, known as the Bennett Tearoom in the 1920s, will offer a special 1920s Afternoon Tea, while Mandarin Bar has created a series of special cocktails named after celebrated guests and iconic events that took place within the hotel.

Event Spaces
Having hosted royal parties and glamorous events since the 1900s, the hotel’s Ballroom and Loggia have also been lovingly restored to include 24-carat gilding of many original features. Both venues enjoy access from the park via the private Royal entrance. The renovation also includes a beautiful hand-painted Butterfly Terrace by artist Leah Wood, along with two new versatile meeting spaces, Asquith and Balfour, for private meetings and social soirees.

Public Areas
The first phase of the renovation was unveiled in September 2017. Joyce Wang was commissioned to transform the Lobby Lounge and Reception area, which now blend seamlessly with The Rosebery’s nature inspired décor. Contemporary materials, including acrylic, are juxtaposed with more traditional finishes such as blond burl wood. Centre piece commissioned glass chandeliers enhance the dramatic entrance. The reception artwork by Fredrikson Stallard, is an abstraction of the textured and layered bark of the Plane Tree – the signature tree of Hyde Park.

Artwork
The hotel has commissioned VISTO Images to compile an outstanding art portfolio throughout the hotel. Each of the hotel’s new floor landings showcase a striking photograph by Mary McCartney, who is the official photographer of the Group’s international advertising campaign, while the corridors are home to pieces inspired by the nature of Hyde Park and English technological innovations featured in the 1851 Great Exhibition. Other eclectic art pieces can be found throughout the hotel’s public areas.

The hotel’s illustrious 117-year history
If walls could talk this iconic hotel would have many stories to tell. The building was commissioned in the late 1880’s however construction was initially delayed due to fears that its height would cast a shadow over the Serpentine. It finally opened in 1889 as an exclusive block of apartments for affluent bachelors, before opening as a hotel, with its own private Royal Entrance, in 1902. Since then, many honoured guests have passed through the hotel, and for several years after the Second World War it was the headquarters of the SAS. Glamorous parties and dance classes by the venerable Madame Vacani – who taught HM Queen Elizabeth II and Princess Margaret to dance – have been held in the ballroom. Sir Winston Churchill lived in the hotel for a while and was known to offer room service waiters two cigars in return for the delivery of an early breakfast. Evelyn Waugh was also a regular guest, and characterised some of his fellow guests after his many stays. Many of these momentous past events can be viewed in more detail in the newly created Historical Journey Exhibition on permanent display in the hotel from Monday 15 April 2019.

ibis Styles rolls out new tube-chic design at Gloucester Road hotel

Guests checking into ibis Styles Gloucester Road can now take a trip on the tube in their pyjamas, as ibis Styles unveils its new hotel design.

The 84-bedroom Victorian hotel has had a stylish makeover from the ground up, breaking the mould of a budget stay. Minimalist furnishings have been paired with luxe fabrics and natural wood finishings to create a welcoming and unforgettable design.

Re-imagining the lobby space, the ground floor is now a relaxed and airy open-plan hangout space where guests can kick-back after a day of meetings or exploring and settle in with a good book or enjoy the hotel’s free unlimited super-fast Wi-Fi.

Staff will offer a new level of hospitality, personality and service as they check guests in via a mobile phone, freeing them up to talk more about their stay, their needs and enjoy their time in the hotel. ibis Styles Gloucester Road is a stone’s throw away from Gloucester Road tube station in South Kensington, and counts the Victoria & Albert Museum, Science & Natural History Museum and the Royal Albert Hall as neighbours.

Whether a Londoner or visiting the city, guests will get a kick out of the witty ways tiny tube logos and station names have been used down to the finest details. They’ll find pillows with travelcard tickets printed on them and even be reminded to ‘Mind the Gap’ on the carpet as they step out of bed in the morning.

What’s more, with its own ‘Platform 9 ¾’ and coloured District and Piccadilly lines running through corridors, the property’s fresh interior draws on playful cues from London’s world-famous underground. Guest bathrooms have also been re-imagined as ‘Water Loos’ – a nod to one of the city’s busiest stations.

Guests are guaranteed a good night’s sleep on a comfy Sweet Bed™ and a great start to the day with a hearty all-you-can-eat continental breakfast. The hotel also offers specially designed family rooms and has its friendly team on hand to make stays for all ages memorable.

Cristina Cavaco, General Manager for the hotel commented: “Thousands of people travel on the tube every-day, and every line and station has a different character that Londoners know and love. We’ve brought this to life for guests in such fun and surprising ways so they will enjoy a unique stay every time.”

Guests value ratings over brand value, study finds

Guest ratings and price are more influential than brand reputation when travellers book hotels, according to a new report – ‘The Big Decision: How travellers choose where to stay’ from Expedia Group and Unabashed Research.

The study’s 903 participants were asked to select two destinations; a familiar domestic city and an aspirational international location that was unfamiliar. The result? The report stated that ‘Price was by far the most important factor when picking a hotel, across both well-known and unknown brands.’ And ‘Interestingly, hotel brand carried a marginal advantage over the other attributes.’

“Our results revealed that guest ratings have a strong influence on traveler selection. Travelers are willing to pay more for hotels with higher guest ratings, and considerably more so than for premium branding.” according to the white paper by Expedia Group’s Abhijit Pal, head of research, lodging partner services.

“This shows that guest ratings have essentially leveled the playing field for independent hotels, as more potential guests seek out third-party endorsements for hotel properties they are considering,”

“Today’s brands succeed by filling up their hotels with business and group travellers, and for many second-tier business destinations, it may feel impossible to be an independent hotelier. Online marketplaces can help convince leisure travellers, as well as road warriors and their employers, to choose independent properties.”

So one of the study’s main takeaways is it “shows that a non-branded independent has opportunity to compete against an established brand player for traveler preference by focusing on the guest experience.”

The Burleigh Court Hotel in Gloucestershire sold for nearly £1.9million

Burleigh Court, described as a ‘forgotten gem’, on the edge of the Cotswolds has been sold to management consultants Corinna and James Rae. They have partnered with Simon Austin, formerly with the Royal Crescent Hotel in Bath, to buy the 18-bedrrom Georgian hotel from Louise Noble.

Corinna has said that the new owners’ philosophy would be based on the motto ‘eat well, sleep well, feel well.’ She continued: “We promise a haven of heaven with captivating warmth and a splash of luxury served by a highly skilled team.

“The three of us share a great passion for hospitality and knowledge of what good hosting looks and feels like. At Burleigh Court we now have the opportunity to create a place of intimate hospitality that will be truly special.”

The Raes will be taking on the established business with business partner Simon Austin at the helm after he recently left his management role at the Royal Crescent in Bath.

Burleigh Court was built around 1800 and remodelled 100 years later by Sir Clough Williams-Ellis – who created the famous coastal village of Portmeirion in North Wales. It stands in three acres of grounds and has excellent views over the Golden Valley.

The sale was brokered by real estate advisor Colliers International. Peter Brunt, a hotels director at Colliers, said: “It is quite rare to be able to offer a small country house hotel in the Cotswolds to the market and, predictably, interest levels were strong.

“Burleigh Court is in the heart of the Stroud Valleys, once the woollen mill capital of the Cotswolds.

“It makes an excellent place to stay for visitors attending National Hunt Racing at Cheltenham and the Badminton Horse Trials.”

London hotels achieve record revpar figures for March

Preliminary March data shows demand outpaced supply among hotels in London, leading to a 2.1% occupancy increase.

Based on daily data from the month, London reported the following in year-over-year comparisons:

• Supply: +2.5%
• Demand: +4.6%
• Occupancy: +2.1% to 81.6%
• Average daily rate (ADR): +1.7% to GBP138.13
• Revenue per available room (RevPAR): +3.8% to GBP112.68

The absolute RevPAR level is the highest for any March in STR’s London Database. STR analysts attribute the performance to several events in the market—a pair of Six Nations rugby matches (9 March and 16 March) and the Passenger Terminal EXPO (26-28 March).

Keeping checking back for the full March results that will be released by STR later this month.