Radisson Hotels UK Ltd Commits 26 UK&I Properties to EDGE Venues

Radisson Hotels UK Ltd has committed 26 of its UK&I properties to EDGE Venues, the online venue finding tool which supports corporates, associations and agency buyers to find venues for their event programmes.

EDGE Venues has been developed as the online venue platform with personality. That’s because the team at EDGE listen to the marketplace and build trust with both their users and venues. The relationship between Radisson Hotels UK Ltd and EDGE has gone from strength to strength as their support for the industry and their innovative aims and objectives of adding value to their key stakeholders become more apparent.  

Jacqui Kavanagh – CEO, EDGE Venues

Jacqui Kavanagh, EDGE Venues CEO, said: “The buyer’s journey through selecting and contracting venues for conferences and incentives has changed. Radisson Hotels UK Ltd recognises that buyers need more detailed technical information for proper buying decisions to support corporate governance, health, safety, and technical and sustainability.

“Alongside delivering on those points for buyers, EDGE Venues regularly engages with all our users to determine further changes in their needs and how we can build solutions into our technology in the simplest form. I can see the same continuous innovation and aim to add value for our key stakeholders in Radisson Hotels UK Ltd, so our new partnership works on all levels.

Kaarin Chadwick, Key Account Manager UK&I at Radisson Hotels UK Ltd

Radisson Hotels UK Ltd have been using EDGE Venues for more than a year with 10 licensees previously and following its success and recognition in demand for such technology, has added an additional 16 properties.  This includes the Group’s largest UK Hotel and newly re-branded Radisson Hotel & Conference Centre London Heathrow and Radisson RED Hotel London Heathrow.

Kaarin Chadwick, Key Account Manager UK&I at Radisson Hotels UK Ltd, said: “The openness of EDGE Venues platform and the simple approach to the enquiry system is refreshing in a world that can be very complex. Innovation within our industry is the right direction for us as a company. EDGE reflects our path – we share the same values and commitment to investment with forward-thinking companies.”

Radisson Hotel Group driving plastic reduction

Radisson Hotel Group is launching a global roll-out plan of plastic reduction. This includes the introduction of bulk amenities in all hotels across the group’s portfolio by 2022.

Radisson Hotel Group will implement bulk amenity dispensers across all brands by the beginning of 2022, replacing small bottles for common bathroom products.

This action will remove 57 million miniature amenities from circulation, avoiding the use of almost 500 tons of plastic annually.

In addition, Radisson Hotel Group has a global commitment to #refusethestraw. This ensures plastic straws and plastic stirrers are no longer used in its hotels by 2021. Eco-friendly alternatives will be offered to guests upon request.

Federico González Tejera, chief executive, Radisson Hospitality, said: “Plastic pollution is one of the current major global issues and our Group is proud to play a leading role in driving plastic reduction across the travel and tourism industry.”

The group is running a series of innovative pilot projects aiming to find new ways to drive plastic reduction globally.

Find out more about the Radisson commitment here.

EDGE Venues delivers a successful first annual Business Intelligence Review

EDGE Venues has celebrated its successful first year with a Business Intelligence Review for 125 agent and venue industry professionals, hosted by the Barbican Centre on 17 January.

EDGE Venues is an innovative digital platform providing agencies, corporates, and venues the most up-to-date event selection tool. With more than 19,000 venues across 45 countries in 125 key MICE international destinations, EDGE Venues has vastly exceeded its initial expectations and the review provided insight into its successes, with an honest assessment of the challenges and ever-changing industry.

EDGE Venues - team
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The Business Intelligence Review was also an opportunity to announce the promotion of Tracy Winsworth to Managing Director of EDGE Venues.

Introductions and networking were followed by a preview of what’s in store for 2020, including the launch of EDGE’s RFP tool and enhancements to the digital marketing arm of EDGE Venues. Both developments will benefit venues and venue finders to cement EDGE Venues’ as the go to platform for UK and International venue searches.

A panel session saw industry experts discuss their own experiences with industry changes, challenges and successes.

EDGE Venues Business Intelligence Review - panel

The review

The review delivered a deep insight into the business looking back on the financial and operational developments of 2019 and sharing the 2020 vision through the innovative opportunities that will be available for EDGE Venues licensees. Interviews, photos, and videos from the review will soon be available on the EDGE Venues YouTube channel. Keep an eye out for the channel launch!

Jacqui Kavanagh, CEO of Trinity EDGE Holdings comments on the success of the event: “We are delighted with the outcome of our first Annual EDGE Business Intelligence Review which was held exclusively for our licensees, providing an in-depth analysis of our industry which is rarely shared so openly. It included consideration of a turbulent time during which several key players haven’t survived, some of which can be attributed to the industry’s lack of adaptation to digital developments. EDGE Venues commits to supporting licensees with this high level of information to help them prepare for the challenges our world and industries are experiencing.

After an outstanding but demanding first year, we’ll continue to share expertise, and key industry trends and predictions with our licensees to ensure they have all-round knowledge and skills to develop traction and grow their business in 2020. We are excited about our future and have invested significantly in technology and digital marketing which we can’t wait to share more on. Watch this space!”

EDGE Venues Business Intelligence Review - networking
Join us

Key dates have been set for our main events in 2020 including the Marketing Summit and the EDGE Venue Summer Party. The events are free for all EDGE licensed venues and is a must for those looking to gain up-to-date expert advice and industry trends to help maximise future business success.

To find out further information on the upcoming events, or how to become an EDGE Venues licensee or user, contact the team, on info@edgevenues.com.

2020 set for record investment into London hotels

The volume of investment into London hotels could reach record levels in the first quarter of 2020, with approximately £1.5b expected to transact in the capital, according to international real estate advisor Savills.

Rob Stapleton, director at the Savills Hotels team, said: “Investor confidence in the UK hotel market remains high and while political uncertainty in 2019 had an impact on overall deal volumes, yields remained low highlighting that, for the right assets, the UK continues to be a key focus for emerging hotel brands and international capital.

“We have already noted a marked increase in investor enquiries since the General Election result and anticipate this to translate into increased investment activity across the UK hotel market in 2020, with several notable transactions expected to transact in the first half of the year.”

Savills has recorded that UK hotel transactions reached £4.64b in 2019, down 42% year-on-year but 11% above the 10-year average. The number of transactions across the country was also down 47% year-on-year and 6% below the average.

Overseas investors were accountable for 59% of market share, with the top three by country being, Hong Kong (c. £1b), Thailand (c.£450m), and Israel (c.£260m). Portfolio transactions accounted for 52% of investment activity in the UK, similar to 2018’s 53%.

Transactions into London totalled £2.31b, accounting for almost 50% of all UK hotel investment activity. Savills recorded the total volume for the rest of the UK was around £2.33b, representing a 16% (South East), 20% (North), 9% (Scotland) and 6% (South West) regional split.

Key single asset deals in 2019 included: Harrington Hall, sold to London Central Portfolio and ACP off a guide price of £130m; the freehold of the Sofitel London Gatwick which changed hands for a reported £150m; and the Crowne Plaza Kensington, sold to a Singapore consortium led by Heeton Holdings for £83m.

Key portfolio deals included: four Grange hotels sold to Queensgate Investments for £1b; ‘Project Mauve’ (17 InterContinental Hotels Group, Marriott and Hilton hotels were sold to DTP Infinities Corporation for a reported £450m); and Topland’s sale of the Hallmark portfolio for £250m.

Tim Stoyle, head of valuations at the Savills Hotels team, added: “Looking forward to this year we expect to see more stock coming to market across all grades of accommodation but primarily driven by demand for the budget and four-star segments.

“Demand for these assets in London and in core locations across the rest of the UK will be underpinned by the operational performance resulting from the growth of the staycation market, as well as the continued growth in international tourist numbers.”

Accor announces opening of two Leicester hotels

The hotels are owned by Charles Street Buildings Group and operated by Interstate Hotels and Resorts, which is also an existing Accor partner with multiple hotels across the UK and Europe.

Hospitality group, Accor, has announced the opening of two new hotels in Leicester.

Novotel Leicester and Adagio Leicester Aparthotel will open its doors on 16 January 2020.

The 10-storey Novotel Leicester features 154 guest rooms including executive suites, meeting spaces, a gym and a ground-floor feature bar and restaurant.

The six-storey Adagio Leicester Aparthotel is opening next door to the Novotel with 98 apartments consisting of two person studios and one-bedroom apartments for up to four people.

Each room is equipped with a fully fitted kitchen and housekeeping services are also available.

The hotels are owned by Charles Street Buildings Group and operated by Interstate Hotels and Resorts, which is also an existing Accor partner with multiple hotels across the UK and Europe.

Speaking of the new openings, Thomas Dubaere, COO Accor Northern Europe, said: “I am delighted to be opening both Novotel Leicester and Adagio Leicester in such a prime city location. We have worked closely with the developer of this property to deliver a very high quality building which will bring significant benefits to the city and visitors.”

Karim Malak, CEO Aparthotels Adagio added: “Adagio Leicester is our fifth property in the UK and our second one centrally located in the Midlands region joining the Adagio in Birmingham. We are delighted to partner with Interstate on this dual brand site, in the heart of such a great city.

“The market for apart-hotels in the UK is growing and we are very excited to continue our expansion plans, with other openings scheduled in London and Glasgow over the next couple of years.”

Birmingham: an experts insight for meetings and events

Alex Dalby, Trinity Event Solutions Event Consultant, recently headed into Birmingham for a series of site inspections. If you’re considering Birmingham as a destination for your next meeting or event, take a read of Alex’s insight and key considerations for each of the venues.

Hyatt Regency Birmingham

The Hyatt Regency is a 10-minute walk from Birmingham New Street Station, so is a perfect location for delegates coming by train. When entering the hotel, my first impressions was how stunning it was, with a great atmosphere. The lobby is filled with plants and water fountains, making it a beautiful feel on arrival and flooded with natural daylight coming through the large rooftop atrium.

The hotel has 10 meeting rooms. The largest of these is the Symphony Ballroom which can accommodate 144 in a cabaret style. This is an elegant space for a meeting and can also be split into 2 separate spaces – Ballroom 1 and Ballroom 2.

There are 319 bedrooms, all spacious and comfortable. Depending on which side of the hotel you are on, the bedrooms either look out onto views on the city or the canals (has an extra charge).

The hotel had a refurbishment in 2014 and this was still clear to see from how modern and fresh it was. There is chargeable parking on site but there are limited spaces available.

Consideration: Hyatt Regency has a direct bridge link to the International Convention Centre (ICC). This means delegates can have direct access to both.

Novotel

The Novotel is situated in a great location as it is approximately a 15-minute walk from Birmingham New Street Station. On arrival, my first impression was how quirky and colourful the reception area was. The reception area leads onto the restaurant and main breakout area for delegates and both areas had a lovely atmosphere to them. The restaurant can hold up to a maximum capacity of 100.

There are currently 9 meeting spaces in total. 3 of the meeting rooms carry the largest capacity of 48 cabaret. As of December 2019, work will be starting to add a large meeting space for 150 cabaret. I felt that the meeting rooms would be perfectly suitable for an event, but be aware there is no natural daylight.

The hotel has a total of 148 bedrooms and my first impression of the bedrooms was that they were all bright and clean.

Consideration: Car parking is available on site however; it has limited access (50 spaces) and chargeable.

Jurys Inn

The Jurys Inn hotel has a convenient location being just a 10-minute walk from Birmingham’s New Street Station. The hotel welcomes delegates with a spacious reception area, themed with black and white décor.

The hotel has 20 meeting rooms situated on the first floor and 27 syndicate rooms on the second floor. All meeting spaces are partitioned, but these can all be removed to make larger, open spaces. The largest can accommodate 160 in cabaret style. They all have natural daylight and come with standard AV equipment.

There are 445 bedrooms in total. All bedrooms were comfortable and bright, but with varying designs to them. All bathrooms have recently been refurbished, and this was clear by how new and fresh they looked.

Consideration: There will be no parking available on site starting from January 2020, as the hotel is building a lifestyle hotel just next door to the main hotel.

Crowne Plaza Birmingham City Centre

The Crowne Plaza is situated in the heart of Birmingham City Centre and is a 10-minute walk to New Street station. The reception leads onto the restaurant and 360-degree bar, which is quite a fun idea. At the end of this, there is a private dining area which can fit up to 20 delegates. However, this is not an exclusive space so be aware of people from the bar next door.

The hotel has 12 meeting rooms which can be found on the conference floor (first floor). The largest meeting room (Vista Suite) can hold up to 150 cabaret or can be divided into 2 smaller meeting rooms. Along the foyer there are 3 executive rooms, which can hold a maximum of 10 boardroom. For larger events they can exclusive use of all 3 of these rooms. All meeting space have natural daylight, but even with this the spaces are a little dark. There are 312 bedrooms, which are all spacious and comfortable.

Consideration: Currently, the only car parking use is at the Mailbox with a 15% discount for delegates. However, there will be a new car park opening for the hotel in early 2020.

Malmaison

The Malmaison is located within the Mailbox car parking complex, a short walk from New Street station. Malmaison has 6 meeting rooms in total, with the largest meeting space has a maximum capacity of 77 cabaret. They would be suitable for a meeting, but the spaces are basic and standard. In addition, there are 4 pods which can hold a maximum of 4 people. The pods are quite fun and different, so would be suitable for delegates needing a smaller meeting space.

The hotel holds 193 bedrooms, which are spacious and uniquely designed. There is a gym, spa and a newly refurbished sauna that all delegates can use. Chargeable parking is available in the Mailbox.

Consideration: There is only one meeting space that has natural daylight.

Radisson Blu Hotel Birmingham

Radisson Blu Hotel is a 5-minute walk to New Street station, conveniently located near to the business district and shopping areas. On arrival the reception area (albeit a little small) is within a glass building and is flooded with natural daylight.

There are 10 meeting rooms in total, situated over both the 2nd and 3rd floor. The Lunar Suite is the largest of these spaces, with a maximum capacity of 80 in a cabaret layout. The hotel has 211 bedrooms that are all spacious, with the same décor and style. Bedrooms situated on the highest floor levels have views onto the city. The restaurant is situated on the first floor, which is spacious and full of atmosphere.

Consideration: The hotel has recently undergone a refurbishment in 2017 and this is clear by the modern feel to all spaces, so would be great for meetings.

Holiday Inn Birmingham City Centre

The Holiday Inn, also known as the BCEC, is in a great location as it is only a short walk to New Street Station. On entering the hotel lobby, my first impression was that it had lots of decoration, with unique patterns and vibrant colours throughout.

There are 24 meeting rooms, with the largest holding a maximum of 250 cabaret. These includes a built-in stage and standard AV. The hotel has 216 bedrooms, all being decorated with a yellow and grey colour scheme. There is no car park available on site but there is an NCP, which is a very short walk away.

Consideration: A few of the meeting spaces have floor-ceiling glass walls so this would not be suitable for a pharmaceutical company due to the lack of privacy.

The Studio Birmingham

The Studio Birmingham is just a 2-minute walk from New Street station making it a great location for delegates. My first impression when entering was that the reception area was a very small space. However, on approaching the first floor I was pleasantly surprised.

All spaces had modem décor, with quirky features and bright colours throughout. There are 20 meeting rooms in total, all with natural daylight. The bar décor was in keeping with the meeting spaces, in that it was modern and vibrant. To the left of the bar, there is a quaint outside rooftop area. This would be a lovely space for delegates to use as a breakout space in summer.

Overall, this venue is different to most venues around Birmingham due to its quirky nature and relaxed atmosphere throughout. There is an NCP car park located a short distance from The Studio.

Consideration: This is just a meeting and event space, so there are no bedrooms.

Macdonald Burlington

The Macdonald Burlington is in the heart of Birmingham centre and is a short walk from New Street station. The hotel has 9 meeting rooms in total, with all having built-in Clickshare. The largest meeting space is the Horton Suite which can hold up to 250 in cabaret or can be divided into 3 smaller spaces. They were all soundproof so blocked out any noise from the city.

The hotel has 114 bedrooms in total, which are all clean and comfortable. The hotel’s restaurant area is spacious, giving a maximum capacity of 54 for dinner.

The hotel is adjacent to the NCP cark park, which holds 2000 spaces. The hotel has will be undergoing refurbishments in early 2020.

Consideration: All meeting spaces are partitioned and so can be opened out to provide more space if required.

Meet Gloucester to launch

Key venues, hotels and suppliers from Gloucester have joined forces to launch Meet Gloucester, a centralised, event focused destination marketing organisation for Gloucester.

The organisation, which will officially launch at MEET South West on Friday 31 January 2020, creates a hub for domestic and international buyers looking to organise events in the city.

Created to support and target association, corporate and agency event business, Meet Gloucester has the full support of the wider Gloucester City Council, the DMO – Marketing Gloucester and funding from Gloucester Business Improvement District.

Marketing Gloucester is providing seed funding and digital support as Meet Gloucester is developed by key industry partners with a desire to see the city grow its presence on both a domestic and international level as a meetings and events destination. Local partners volunteering their time to set up and launch Meet Gloucester are:

• Hatton Court Hotel Gloucester
• Bowden Hall Hotel
• Gloucester Rugby
• Soaring Worldwide

Councillor Richard Cook, Leader of Gloucester City Council said: ”Gloucester is a vibrant and fast developing city with huge potential for growth within the meetings and events industry. Meet Gloucester will provide an ideal face for the city, bringing together its key suppliers, venues and hotels as we look to increase not just our offering but also the number of delegates coming to experience all we have to offer.”

MEET South West, the only dedicated meetings industry event held in the south-west region, is returning to Bristol for a second year in 2020. Following the success of the show in January 2019, MEET South West will be held again on Friday 31 January 2020. Next year’s event is expected to be even bigger than the inaugural show and will move to a bigger venue, Mercure Bristol Grand, to accommodate more attendees. The show will welcome professionals from every sector of the meetings industry including those who work in the incentive market.

Hotels of the future

Lifestyles are changing and in 2018 the UN forecast that 60% of people will live in cities by 2030. The private rental sector is growing with 56% of all consumers saying that home ownership is less important than it used to be. Investment in the hotels and leisure sector of real estate is up 3% from 2018. So, what will our hotels look like in a few years time?

Co-living

Many new hotels incorporate apartments and long-term rentals. There’s been a rise in the ‘subscription society’ where people prefer to rent rather than own, from music, cars, homes and furniture. Co-living is on the increase. It gives people flexibility to move quickly, have their rent, bill and fees in one payment and live in a community with good leisure and social facilities.

Personalisation

In all industries there is a trend for personalisation, which is being driven by big data. Guests in hotels want to be treated as individuals, rather than just another customer. Hotels can log guests’ preferences, offer similar services to those they have requested previously or at other hotels in the same group.

Smart Hotels

Hotels are now using internet-enabled devices, which can send data to one another. Smart hotel designs allow guests to control the heating or air conditioning from their phone, or turn on the TV by giving a voice command to a smart speaker. Smart bedrooms can automatically adjust things like the brightness of light bulbs, or the temperature of a radiator to maintain the guest’s preferred conditions. Superfast internet and strong Wi-Fi coverage is essential for business travellers. They would also like wireless charging devices, an app on their mobile phone for the room controls, Bluetooth keyless locks and electric vehicle charging points.

Artificial Intelligence

Chatbots can be used to improve customer service. Firstly, there is no language barrier and they can replace personal contact at check-in and check-out, reducing waiting times and giving quick and clever answers to questions. They can also take orders for room service, guide guests around the hotel, deliver products to bedrooms or meeting rooms, answer questions about the hotel or the surrounding area, order a taxi and they work 24/7. Although still having someone on reception to talk to is crucial.

Bleisure Travel

Combined business travel and leisure travel is increasing, particularly among the millennial generation. Many conference and meeting attendees will stay on after their event to experience the destination, take part in local activities and use locally sourced products. One of the barriers is the booking processes, transferring from a company paid stay to leisure. If the same hotel wants the guest to stay for both parts of their trip, they need to appeal to both markets, rather than the guest transferring to Airbnb for their leisure stay.

Food and beverage outlets and dining – what’s happening in the events industry

All hotels are looking at their space and seeing what they can do with it to make as much revenue as possible. The static destination restaurant may become a thing of the past as a lot of diners tend to visit once only for the experience, then tick it off the list and move on. Generation Z no longer has a meal to catch up with friends, as they already know what they’ve been doing from social media, so they are more interested in having an experience and socialising at the same time, hence the increase in unusual venues with activities, such as Swingers offering mini golf, Bounce (ping pong), Ballie Ballerson (ball pit), Flight Club (darts) and even axe throwing. This trend is termed ‘competitive socialising’.

Hotels are incorporating more food and beverage offerings, so as well as the usual bar and restaurant, there will be a ‘grab and go’ outlet and roof top used as bar, restaurant and leisure space. Rooftops are now the most profitable areas of venues. Hotels need to offer something to make people leave home and deliver everything in the one building: rooftop restaurant and bar, members’ lounge, public lounge, wellness, competitive socialising, experiential space and independent retail outlets in the same place. Put that offering in a ‘cool’ environment, with excellent connectivity and the customers will stay all day. Everyone is conscious of their physical and mental wellbeing, so wellness is a key part of the offering, providing leisure alongside the work and social environments.

The Ned is a good example of an aspirational venue with a variety of F&B offerings, which encourages repeat business. The Hoxton, Ace Hotel and Citizen M in Shoreditch have all become community hubs, because the brands know their customer and the area, so create the ‘buzz’ to make themselves into cool hotels. With an increase in independent workers, they’ve all realised there’s a need for these individuals to work and socialise, so created spaces for them to mix.

So, what can we expect in hotel and event space in the future? Food halls, either inside or outside with multiple kitchens. These venues can then add films, educational lectures and business training, sound studios, a lounge bar with a DJ and a community support element. Restaurants are collaborating with local organisations (using food waste, offering local apprenticeships and training) and conscious of their environmental footprint. We’ve already seen an increase in street food and food markets, where there are multiple choices from micro-diners in the same area. Street Feast’s venues are a good example, open to the public and offering venues for exclusive use for up to 3,000 people for all sorts of events.

Investors remain optimistic as more than 200 hotels under development in London

There are 210 new hotels in the development pipeline for London as investors remain optimistic about the capital’s market potential for growth post-Brexit.

That’s according to a new study by private wealth law firm Boodle Hatfield. Almost a quarter (48) of the hotels with planning permission or already under construction in London are located in Westminster, adding more than 6,800 new bedrooms. Luxury and boutique hotels account for 74% of the planned new hotels in Westminster.

These include: the former US Embassy in Mayfair, which is being developed into a 137-room, £1b Rosewood hotel; a Nobu hotel is being built in Marylebone that is part funded by Hollywood actor Robert De Niro; and the Londoner on Leicester Square, which will have 350 rooms and two cinemas.

A further 12 hotels are planned for the Heathrow area.

The UK’s hotel market is one of the few sectors of the UK economy to have benefited from the Brexit-related slump in sterling, the law firm said, because the decrease in value of the pound has made it cheaper for international tourists to visit the UK and has also encouraged more “staycations”.

Rajeev Joshi, partner at Boodle Hatfield, said: “Investor appetite in the London hotel market is holding up. But investors will want to know that this new supply of hotels can be soaked up by increasing demand.

“For tourism to continue to grow, the UK needs to ensure that post-Brexit, we do not start to be seen as a less convenient destination for tourists from the EU or from further afield. Greater investment in infrastructure will be a key part of this. Accelerating the delivery of projects such as the third runway at Heathrow and the Crossrail would help.”

Top 10 areas for hotels currently in development across London:

BoroughHotels with planning
permission
Hotels startedTotal
Westminster272148
Hillingdon
(Heathrow Airport)
8412
Brent4711
Tower Hamlets5510
Kensington &
Chelsea
549
Hammersmith &
Fulham
549
Hounslow549
Redbridge729
Camden639
Hackney718
Total7955134